I'm Richard Eichen, Founder and Managing Principal, Return on Efficiency, LLC, a management consulting firm specializing on turnarounds, project rescue and operational improvements for companies who use technology to deliver value to their customers.
Richard Eichen specializes in turnaround, project rescue and performance improvements in companies and operating units heavily dependent on delivery via technology such as Insurers, banks, Asset Managers and SaaS, BPO and technology vendors. Richard Eichen is highly experienced in organizational diagnostics, reformulating culture and organizational structures, as well as Company and Product Roadmapping. He then executes on this new vision.
Richard Eichen is brought into fluid situations to restore health and momentum, often having to ‘tell truth to power’ to achieve results. Leveraging his Customer Experience focused process analysis experience, as well as his hands-on operating management experience, Richard Eichen is highly experienced in executing dynamic transformative strategies, culture change, finding new revenue sources and creating sustainable operational improvements, often as part of reversing over-budget project trajectories and restoring Top Line Revenue and EBIDTA growth. Richard Eichen also renegotiates license and maintenance agreements to reflect the new reality. He has also been highly effective acting as a Trusted 3rd Party, operating a business during negotiations for a change in ownership.
Richard Eichen is a published Program/Project Management thought leader, including a bylined chapter in a graduate level textbook, Business Driven PMO Setup, published by J. Ross, 2009. Richard Eichen has also been interviewed on multiple project management podcasts and webinars. He also writes RoE's blog, www.growroe.wordpress.com.
In his varied global experiences, Richard Eichen as operated within the context of regional wars, revolution, general strikes, hyperinflation, differing customer service expectations and political/economic uncertainty. A 9/11 WTC survivor, Richard Eichen recently donated his personal belongings from that day to the National September 1 Memorial Museum.
Richard Eichen’s clients include JH Cohn, LLP (AIG/AIU, Fairfax Holdings, MFXchange, CV Starr, Barclay’s Wealth Management, Gerson Lehrman Group), Guardian Life Insurance, MetLife, Zurich Re (CA), Christiana Re (US, SE), Royal Bank of Canada (CA), Deutche Bank (DE), Mizuho Securities (JP), State Street Bank, IBT, Tandem Computers (US, DE, UK, IL), Citibank (US, AR,BR), Prudential, leading Private Equity firms, GenRe, Castrol, AT&T, Bristol Myers Squibb, Warnaco, Grumman Aerospace, IBM (US, FR, DE, UK), DeloitteConsulting, Warnaco, Capital Asset Management, T. Rowe Price, Western Asset Management, Wells Fargo, Kmart, Wal-Mart, INTTRA and Home Décor-Stanley (UK), among others.
Richard Eichen has a BSBA, Magna cum Laude, in Accounting and an MBA in Management with a focus on systems and strategy.